Opulentus renders quality and sincere solutions to its clients. Feedback from our clients is always welcomed as suggestions, complaints and compliments. Occasionally, clients approach us expressing their dissatisfaction either about our services or by the way we deal with complaints.
Expert teams with us render best possible solutions. They have a high professional level of experience capable of acting beyond their normal duties and providing outstanding solutions. We are highly committed to the work while dealing with clients complaints and improve our services by their feedback.
Opulentus Complaints desk handles the complaints that pertain to details related to company‘s misleading information, incorrect contact details, non resolution of things on time, charging high fees etc.
We hope our clients to cooperate with us in order to provide solutions in an early period. Besides, the complaint has to be clearly stated with required supporting documents. We welcome our clients to let us know the areas where we have not performed well and the impact it had on the immigration process.
Opulentus complaints desk aspires to act on time to resolve the complaints. We assess the complaints in accordance with our laid down rules governing our process such as accepting our failures and correcting them if it can be done, considering the complaints on priority and acting in a minimum possible time. Moreover, we try to understand the complaints from the point of view of the client as a new case and finally we check whether the solutions provided have met the quality level or not