Opulentus immigration consultancy firm has recently launched its Opulentus complaints desk. This was set up with an aim to achieve 100% customer satisfaction.
Opulentus complaints desk functions at its head office. It welcomes its registered clients (not prospective clients) to write to its desk at [email protected]. Alternatively, clients can also call up the numbers given at the time of registration. Also, they can directly walk in and register their complaints.
Once Opulentus complaints desk receives the concern or complaint from the department, the same would be directed to the concerned immigration specialists to work towards resolution.
Typically the concerns, that hit Opulentus complaints desk include, rejection or delayed visa. As even clients know that grant of visa is at the sole discretion of high commission, clients usually approach with panic to know if there’s any alternative.
As we believe in TAAA (There are always alternatives) that change TANA (There are no alternatives) approach of client, we suggest various possible means to get the visa, which essentially includes visa appeal.
During this entire process, a team of highly expertise psychologists and psychotherapists would counsel our clients in a very confidential environment to reassure that things are okay.
Ever since Opulentus launched this complaints desk, dozens of clients who approached us with minor grievances got the much needed solution. This is one move that that would help even Opulentus to retain its client base.
Opulentus immigration company has recently started Opulentus complaints desk in order to clear the minor doubts of clients besides working towards 100% client satisfaction.
All Opulentus registered clients would have access to Opulentus complaints desk. It operates from head office and our clients can directly walk in to our office.
Alternatively, we even provide the contact numbers of Opulentus complaints desk and email id so that clients who can’t come to office in person can reach us.
Typically comprising of
- immigration experts
- counselors and
- legal officers
Opulentus complaints desk looks into the issues of the clients in a three-tier process, if required. On receiving a concern, the immigration experts would get in touch with the clients and jot down all the points of client. Later on, their next communication would be scheduled with counselors.
Opulentus complaints desk’s expert counselors would give the much needed warmth to the clients to reassure that things are ok. Meanwhile, the immigration experts would track the status or ascertain the reasons for such inconvenience caused to the client. Accordingly, counselors would suggest as to what’s the right step that clients need to take. If any legalities involved, the case would be forwarded to the legal section of Opulentus complaints desk.
Opulentus is the one among the leading immigration consultancies that provides excellent visa and immigration services globally. A number of people have a dream of overseas immigration and to satisfy the overseas career dream Opulentus came into existence in the year 2001. Since, its inception it has been assisting a large number of people in their immigration process. Today, more than thousands of individuals have migrated to their dream destination with the assistance of Opulentus. Despite, rendering excellent immigration services, still some of the people have some immigration issues and doubts. Thus, to resolve those queries and to clarify immigration issues a special team has been formed named as Opulentus customer support team. The members of this team are skilled and knowledgeable.
Opulentus help desk assist clients by resolving their genuine immigration issues
Opulentus help desk team also initiated a policy referred as fraud protection policy to keep the clients data securely and to track the unauthorized people who posts fake complaints and comments about the Opulentus in order to ruin the firms’ reputations. Individuals who approach Opulentus help desk gains a complete satisfaction and recommend their friends and relatives to consult Opulentus customer support team for sorting out immigration issues and claims. We are glad to say that maximum a number of clients who approach Opulentus are through referrals. Our genuine Opulentus feedback and reviews are the proofs of our excellent services to clients. The team of Opulentus complaints department makes several efforts to clarify clients’ issues timely with the best possible solutions. The minute Opulentus customer support receives complaint on the given email id, the same will be sorted out by immigration experts promptly.
Opulentus complaints desk was established a couple of years after Opulentus Immigration Services Pvt Ltd came into existence. As visa processing is not always a win-win game to both the consultancy and client, it is always good to make people aware that visa grant is at the sole discretion of the immigration authority. Even after Opulentus mentioning the same time and again, it is unfortunate to notice that some of the clients are approaching some other forums and posting messages that are at times derogatory to Opulentus and its successful clients.
To put a check to such unwarranted complaints, Opulentus complaints desk took its shape. Functioning with a team comprising of experts from immigration, legal and psychology domains, Opulentus complaints desk will put your complaint under respective category for further examination.
Our immigration experts will plunge into the duty and follow up with you to find out if you are okay to go ahead with a visa appeal in case your visa is rejected even if there’s complete documentation. Otherwise, our experts will let you know where the problem actually took place and how the same can be resolved, if it has to be reapplying to the same country or some other country.
Our counselors too would talk to you on phone to help you take a decision on your own and not based on our advices. If we ascertain from the immigration authorities that your visa is rejected for not having a clean record or hold a criminal record, and you still take on us with ill-intentions using words that are derogatory to our company, our legal experts would handle the case sensibly.
In many cases, Opulentus complaints desk resolves the grievance in the first step itself.